The PBX, on-premises system, is outdated. It did its job but now there’s a new player in town, a better one. One that can save you both money and time while also making your business more reliable and efficient. And that new player is a cloud-based system. A system where you don’t have to actually worry about the system. All you need to do is set it up and let the provider do the rest.
Lose the Risk and Save the Money
With on-premise PBX, the system is entirely inhouse, you run it, you manage it, you fix it, you upgrade it. All of that adds up to a waste of both time and money, especially if the system goes down and needs repairs. But with the cloud, you don’t have to worry about any of that. You don’t need to upgrade setups, you don’t need to manage or even repair the system.
Everything is run by your chosen provider, and they handle the upgrades and management. So if any problem were to occur, the problem wouldn’t fall upon you but rather the provider. When you switch to the cloud you won’t need to worry about your system becoming too old.
Become More Reliable
Given the nature of any customer, they might call your company with either questions, complaints, or the like. And when they do call, it would be great if that call would be connected to one of your employees. And that seems needless to say and just blatant common sense, but that’s an issue with on-premise PBX. There’s a chance that the system could go down in which there would be neither inbound or outbound calls.
And having that occur would obviously be bad. And your system would be perceived as being unreliable and so too would your business. The best image you can have as an enterprise is being efficient, effective, and reliable. And if you don’t have the reliable part down it’s kind of hard for anyone to care about being either efficient or effective at anything.
But that’s where converting to the cloud comes in. Having your system be held within the cloud eliminates this problem. That’s because if you use the cloud, your system will be in multiple places at once. That is to say that your system will be held within multiple, even many, data-centers, data-centers that would be located all around the country and possibly even the world.
This means that if one portion of your system goes down in one data-center, then another data-center will pick up it’s slack and fulfill your needs. To you, it’s like nothing even happened, and that’s because nothing actually did that would affect your business or your customers. All of this means that moving to the cloud will allow you to have a more reliable system in place so that when accidents do happen, the damage is minimal or negligible.
Being Remote Made Easy
One of the issues with using on-premise PBX is the fact that making direct calls off-site to your employees is limited. You miss out on the benefits of having remote workers due to costly service upgrades. And since the payoff might not be worth the hassle, you don’t get remote workers. Which isn’t always ideal. And that’s where the cloud comes in.
Since the system is based in the cloud, you don’t have to worry about service upgrades or lengthy and complicated setups. The system allows for phone traffic to be routed to any connection that has access to the internet. It’s just as easy as it would be in the office so it’s not as if you would need to get used to an entirely new system either. It’s just a matter of getting used to the added convenience and increased possibilities.
Enable Interaction Between Software and Devices
Something neat about the cloud is the level of functionality it can provide. It can be so much more than a simple call system. With a cloud-based call system, you practically have a call-center scale system, all without either the expense or operating demands. And with that, you also get the function of integrating your call system software into additional software.
Software that would enhance the customer experience by allowing your employees to have more information on the customer in real-time. With the cloud, what you get is a system that has the functionality of a call-center, but without the costs of both money and labor. And the functionality that comes with that is by integrating the system into a software to improve the employee-customer experience.
Everything You Need For The Size You Need
When you have a cloud-based system, you don’t need to worry about packages or upgrades because you are given everything you need by your provider. Every calling feature and everything you need to make the local, long, or even international calls. It’s all handled by the provider and it can also scale with the size of your business.
There’s scalability to the entire system. You have the ability to order as many extensions as you need and you can also keep adding more. You can save money knowing you won’t overspend, and you can also save time by not needing to upgrade your on-premises system to support the size of your enterprise.
The Benefits of the Cloud
With on-premises PBX, you needed to personally upgrade, manage, and repair your system. If anything went wrong with anything, the fault fell on you and you alone. And in that happening, you would be known as being less reliable and would lose current customers as well as potential customers. In addition to this, upgrading your system could be costly so you might not have done it for the perks it would provide.
Perks that might include accommodation for remote workers. But that’s not the case for a cloud-based system, everything that is a con of on-premises is a pro for the cloud. You don’t have to worry about upgrading or repairing the system if it breaks. The upgrades are automatic and are included with your subscription with the provider. And that same provider also has multiple data-centers at its disposal that they can use to direct your calls.
In addition to that, you also don’t have to worry about upgrading or taking a risk on scaling. Everything you need is included and you can upscale step by step. With the cloud, you can improve your customer experience, you can become more efficient and at the same time, you can save yourself time and money.