Customer services jobs are not for the faint hearted. Managing many customer queries, from simple enquires to difficult complaints can be challenging especially when they are stacked one after another. Its fundamental to ensure that you are giving your customer services team enough outlets to keep them motivated and wanting to deliver excellent care to every single customer.
Check out some of the tips below, designed to keep your team happy and motivated.
Desk ergonomics
Sitting down in an upright position for long periods of time can be taxing on both the body and the brain. Repetitive strain on the neck and the shoulder or injuries related to poor posture are real-life issues for those whose jobs mean they must stay stationary for long periods of time. The below should be considered essential for stationery office workers.
Standing desk or standing desk converter
An expensive option but they allow your team to move between standing and sitting, helping to make long shifts more bearable.
Wrist support
A cheap way to ensure your team avoid repetitive strain from keyboard and mouse usage, remember a pain free team is a happy team.
Screen blue light filter or software
Many people believe that blue light can affect your eye health and your sleep, this could especially be the case for people that look at screens for exceptionally long periods of time. Blue light filters or desktop software that changes the light balance your screen emits, may reduce eye fatigue and make it easier to look at a screen for prolonged periods of time.
Adequate room lighting
We believe that light is so important in a successful working environment that we have given it two slots. Good overhead lighting sets the energy and mood for the whole room. Too dim and you may risk people falling asleep at their desks, to bright and employees may get eyestrain. LED lighting can successfully meet all your lighting needs throughout the entire day, due to its many flexible features:
- LED lights can closely match natural light, meaning that if your customer service centre is particularly large and doesn’t have lots of natural light you can still ensure that the team has more than enough light to do their job
- LED lighting can help to regulate circadian rhythm (the bodies internal clock) – This is particularly helpful if your customer services team will be working in the twilight hours
- One bulb can produce many different light colours
- LED lights can help your business save money as they use less energy and last longer than traditional bulbs
- LED bulbs can be bought cheaply and delivered quickly from online lighting retailers like https://all-lights.co.uk/
Studies have shown that inadequate lighting can decrease everyday productivity and motivation.
Fun incentives
Depending on the size of your team it may be a little difficult to find incentives that everyone finds fun. To find out what everyone likes why not launch a quick poll with a few popular options? Below are a few of our favourite incentives:
- Extra paid holidays
- Dining experiences
- Free cinema tickets
- Relaxing Massage Sessions
- Free appointment for chiropractic sessions
While all of these are great options to keep the employees motivated, the latter can especially be beneficial. You can offer this perk to all the employees who often keep complaining about strain in the neck or pain in the shoulder due to long working hours. With an incentive like this, not only will they find relief from pain, but will also be elated knowing that you as an employer care for them. Check out online to learn how to book a chiropractic session for neck pain adelaide (or elsewhere) as well as its cost and benefits to have a fair idea of what your employees will be getting.
Opt for Team Coaching
If you find that a good number of employees are feeling exhausted by their daily responsibilities and are showing less interest in accomplishing their tasks, it is time for you to find the underlying reasons behind this. Do they feel their voices are unheard? Is lack of communication the culprit? If the answers are in “yes”, it is time you seek the help of a coach who has the required knowledge in improving team motivation and a team coaching certificaiton to back up his experience. A business coach with a similar degree and caliber would know all the tips and tricks of how to keep employees encouraged.
Most importantly, they would have the time and energy to invest in each of your employees to better understand their qualms and their suggestions. Upon listening to every employee, the coach can jot down a plan to encourage them to look at their jobs in a positive light instead of feeling exhausted by their day-to-day responsibilities. The coach can also inform the employer about the positive changes in the work environment that could further keep employees motivated and encouraged.
Recognizing achievements
Acknowledging team and individual achievements is a guaranteed way to show that hard work is appreciated and rewarded (especially when paired with an incentive). There are many different ways to recognise achievement, just be sure not to pick one that borders on patronising (for example badges, gold stars).
